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Frequently Asked Questions

Most Frequently Asked Questions

Question Do I have to register to make an order?
Question What is order realization time?
Question In what hours Customer Service Office is open?
Question Can regular customers count on discounts?
Question Can I pick up the ordered product in person?
Question Do you send shipments abroad?

FAQ Topics

Shop

Question Do I have to register to make an order?
Question I have an account in the store, but I can’t log in. Why?
Question What is order realization time?
Question How does the process of order realization look like?
Question Can I cancel an order?
Question In what hours Customer Service Office is open?
Question Can I get VAT invoice and how?
Question What is a Wishlist?
Question Do Gift Vouchers sold in the store have a validity period?
Question Can regular customers count on discounts?
Question How to use a discount or Gift Voucher?

Payment and delivery

Question How can I pay for the order and how much time do I have to do it?
Question What are the delivery options and how will pay for it?
Question What documents should be in the package?
Question Can I track my shipment?
Question Can I pick up the ordered product in person?
Question At what time orders placed in the non-working days and holidays are executed?
Question Is it possible to move the posting of the order to a later date?
Question What should I do if the package was damaged during shipping?
Question Is my package insured?
Question Do you send shipments abroad?

Returns, complaints, exchange

Question Can I return the purchased product? How much time do I have for it and at what address do I send the goods?
Question Can I exchange the goods?
Question Whether, to what period of time and how can I make a complaint of the goods?
Question Who bears the costs associated with returns, complaints, repairs and replacements?
Question In case of a complaint, do I get the same product again or can I get a refund?
Question How are the money returned in case of refund or complaint and in what period of time do I get the money?

Brands and products

Question Who stands behind the GOSHICO brand?
Question Are the products present in your offer original designs?
Question Where do you produce the bags?
Question How are you bags sewn?
Question What materials are you using?
Question Is there a possibility to order a personalized bag?
Question Is there a possibility of adding additional pockets to the order at special request?
Question If the product is unavailable, does it mean that it will be no longer produced?
Question How to cultivate and maintain your handbags?
Question Can I find your products in local stores?

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