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Just as the quality of our products, also the highest standards of customer service are a priority in GOSHICO. That's why we try to respond to requests of complaint as soon as possible, and resolve any doubts in favor of the customers. We guarantee you a two-year service for GOSHICO handbags and accessories.
Many defects are able to fix for you, but there are also defects resulting from daily use of the product or associated with mechanical damage, on which we have no influence. Below are the basic conditions of the complaint.
BASIC TERMS OF CLAIM:
1. All products sold in the www.goshico.com store are covered by 2-year warranty.
2. Complaints shall be a subject of: defects of production, including design and technical flaws eg. factory damaged trim, fasteners, sliders.
3. The warranty does not cover defects which result from everyday use (eg. sawn corners of bags, frayed leather on the handles, dirt balls on the felt, breaks on the material at the sites of bending), misuse (ie. Broken handles), insufficient maintenance, natural changes in the material from which the product was made or damage caused by the owner or third parties, including damage to the decorative elements.
4. The customer has the option to select a preferred form of the complaint. Possible are: repair of the product, refund and exchange for a new one. We make return payments within 14 days from the date of acceptance of the complaint. Form of return will be the same as the form of payment made by the client.
5. Due to the unique nature of our products, it may be the case that we will not be able to replace your product with a new one. In this case, will be refund.
6. Repairs under warranty service, including the costs of transport, lie on the side of GOSHICO.
7. GOSHICO Customer Service Policy also provides the ability to repair damage not covered by warranty service for a fee, at the implementation of the consignment at the expense of the customer.
8. Complaints are dealt with within 14 working days from the date of notification. In special cases, the term shall be agreed individually.
9. To improve the functioning of the complaint procedure please fill out the complaint form and send it in two forms: electronically, by mail to the following address: firstname.lastname@example.org and on paper supplied with the product of complaint.
10. The products of complaints should be sent to: GOSHICO, ul. Burakowska 14, room. 24, +48 501 808 878.
The customer is always informed about the different stages of the process of complaint by e-mail.